Safeguarding Your Personal Privacy

Your privacy is important to us at XOTreasures. This Policy explains how we collect, use, disclose, and retain your information. We may change or add to this Privacy Policy, so we encourage you to review it periodically and check for any updates that we may have.

 

Here are just a few of our special measures:

 

Strong Computer Defenses

XOTreasures has comprehensive, company wide standards for maintaining the privacy and safety of your personal and billing information. While we can’t go into explicit details, our safeguards include multi-layered firewalls and virus scans, secured servers, mandatory password changes, and the very latest in computer encryption.

 

Anonymous Shipping

All of our products are shipped as anonymously as possible. Depending on your order, you might receive a plain brown box or a tan business envelope lined with bubble wrap. Because XOTreasures is a widely recognized name, we use an alias on the return address label to protect your privacy.

 

Discreet Billing

Our efforts to ensure your privacy even extends to your credit card statement. Our name will never appear in your billing statement. Instead, your order will be appear as "Treasures".

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Last Updated December 29, 2023

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XOTreasures (referred to later as "XOTreasures," "XOTreasures.com," "we," "us" or "our") fully understands the need to protect your personal information while online and has developed this policy to safeguard your data in accordance with relevant regulations and laws.

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This Privacy Policy (referred to later as "Policy") describes how we gather and process your personal information throughout our website, located at www.XOTreasures.com (referred to later as the "Site"). It provides you with the necessary information regarding your rights and our obligations. It also explains how, why and when we process your personal data.

 

By using the Site or obtaining any product or service through this Site, you agree to the limited collection and use of information as outlined in this Policy. If you do not agree to this Policy, please do not use this Site.

 

Emails from XOTreasures.com may contain links to other Internet websites, including sites that may or may not be owned or operated by XOTreasures.com. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including their use of any information (such as IP number, browser type or operating system) collected when email recipients or Site visitors click through links to those sites. If you visit such websites, we encourage you to become familiar with the privacy practices of the sites to ensure a safe browsing experience.

 

We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy.

 

Information That We Collect

XOTreasures processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this Policy.

 

XOTreasures.com collects two basic types of information during your visits to our Site.

 

First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links on the site were clicked. Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the general geographic location of the visitor’s point of connectivity. We then use this information in making modifications and improvements to the site to provide users with a smoother and more efficient shopping experience.

 

Second, XOTreasures.com collects personally identifiable information as needed to provide you with requested services and to process your orders. This information is provided directly by you, such as when you complete the account sign-up form, order form, or email marketing opt-in form and/or when you provide information over the telephone. The personally identifiable information you provide may include the following information, which we use as indicated below:

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• Name — used for order fulfillment and marketing

• Date of Birth — used to ensure that you are a legal adult

• Mailing, Shipping and Billing Addresses — used for order fulfillment and marketing

• Email Address — used for order status communication and marketing

• Telephone Number(s) — used for order status communication and marketing

• Credit Card or Debit Card Number — used for payment for orders

 

Further, when you use the Site to purchase a product as a gift and ask us to deliver it for you, we collect personally identifiable information that you provided regarding the gift recipient, including their name and mailing address.

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Cookie Settings

Like many online services, we also use non-invasive "cookies" and other tracking technologies to collect information. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. These cookies do not track other websites you might visit and they do not plant malware on your computer. Our non-invasive cookies allow us to recognize your browser so we can personalize your return visits to the Site and save you time during checkout.

If you are uncomfortable with cookies on your computer, you can always remove them by accessing the options menu of your browser. Please refer to your browser’s help menu for more specific directions if needed.

This site uses cookies and related technologies for site operation, analytics, and third party advertising purposes as described in this policy. If you would like to manage your preferences, and/or opt-out of sharing data with third parties information related to these technologies, contact us and let us know what you would like to manage and we will gladly update your preferences.

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How We Use Your Data (Legal Basis for Processing)

XOTreasures takes your privacy very seriously and will never sell your personal data to anyone. We only use your data for the purpose(s) specified in this Policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

 

XOTreasures.com uses non-personally identifiable information, such as your IP address and the pages that you visit on our Site, to help diagnose problems with our servers and to administer our Site and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and Site usage trends. This information aids us in merchandising and in developing the design and layout of the Site.

 

We also might share aggregated statistical data and other non-personally identifiable information with our current and potential business partners and with our service providers to help them provide similar services.

 

XOTreasures.com sometimes administers online surveys in connection with the Site in which we ask you for demographic information and opinions. We do not ask you for personally identifiable information as part of a survey. We use the collected survey data on an aggregated basis to better understand the needs of all of our customers.

 

XOTreasures.com uses personally identifiable information collected from you to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary to provide updates about your order and answer any questions you might have.

 

We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is completely voluntary. Further, we may use personally identifiable information to conduct in-depth marketing research regarding our customers and potential customers.

 

Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services and we make every effort to keep your information secure from theft or fraud.

 

XOTreasures.com also may use your personally identifiable information to "pre-populate" forms that are used by the Site to facilitate transactions with us and save you from entering every data field on the checkout.

 

XOTreasures.com may send you periodic announcements regarding your order, status updates, service changes concerning the Site and other administrative matters.

 

You may also, from time to time, receive information from us regarding new features, new products and services and special offers we think you'll find valuable. If you'd like to opt out of receiving promotional communications from us, please follow the procedure outlined in the Opt-Out section below.

 

There are some special instances when we might use or disclose personally identifiable information:

 

Gift Recipients

As noted above, we collect personally identifiable information regarding gift recipients and people to whom you may wish to give gifts in the future. This is done in order to accommodate proper gift delivery to such recipients and remind you of upcoming gift-giving occasions. We do not sell or rent any personally identifiable information that you provide to us regarding such persons, but gift recipients may, from time to time, receive offers from us via postal mailings regarding new features, new products and services and special offers we think they will find of interest. Also, we may send marketing offers via postal mailings to gift recipients on behalf of ourselves and our business partners. In connection with such offers, we allow gift recipients to opt out of receiving future marketing-related postal mailings from us, as discussed in the Opt-Out section below.

 

Service Providers

As described in this Privacy Policy, we work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, age verification, credit card clearance, e-commerce affiliation, data analysis, emailing, marketing, targeting and other services. Some of these third parties may be given access to some or all of the information that you provide to us and may use cookies or other tracking technologies in connection with providing their services. To the extent that we provide your personally identifiable information to such third parties, we restrict their ability to use such information for their own marketing purposes to the best of our abilities. However, we cannot be responsible for the privacy policies or practices of such third parties.

 

Related Companies

We may share personal information we collect about you with related companies for purposes consistent with this Policy.

 

As Required By Law

Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to be in violation of his or her obligations to us, is partaking (or is suspected of partaking) in any illegal activity, in response to civil subpoenas, court orders and/or discovery requests, to protect the interests of XOTreasures.com, our customers or others, and as otherwise permitted or required by law as regards to these special cases.

 

Sharing and Disclosing Your Personal Information

 

Except as provided in this Policy, we do not share or disclose any of your personal information without your consent.

 

XOTreasures uses third parties to provide certain services and business functions, and may share your personal information with service providers for purposes such as order and payment processing, website functionality and the marketing of products. Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from XOTreasures.com or independently.

 

Opting Out

 

At any time, you can adjust how XOTreasures.com markets to you or even opt-out completely. To adjust your mailing preferences, contact us  mailing your written opt-out requests to this address: the address below and specify if you want to receive emails and how often you get them. When the check mark is removed, you have successfully opted-out from those mailings. Please note that you will still receive emails regarding your order whenever you make a purchase.

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Consequences of Not Providing Your Data

You are not obligated to provide your personal information to XOTreasures However, this information is required for us to provide you with our services and deliver your products. We will not be able to offer some or all of our services without it.

 

How Long We Keep Your Data

XOTreasures only ever retains personal information for as long as is necessary to serve the purposes described in this Policy. We will also retain and use your personal data for as long as necessary to comply with legal, regulatory, accounting or reporting obligations, to resolve disputes, and to enforce our agreements.

 

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

 

Special Categories Data

Owing to the products, services or treatments that we offer, XOTreasures sometimes needs to process sensitive personal information (known as special category data) about you, as a consequence of the type of products we sell. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Where we rely on your consent for processing special category data, we will obtain your explicit consent through a checkbox on our website. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

 

Lodging A Question or Complaint

XOTreasures only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you have a question about this Policy, the data collection and usage practices of this Site or your dealings with this site, you can click this link: Contact Us or mail us at:

 

Customer Service

11151 66th ST. Suite 101

Largo, FL. 33773

 

If you wish to report a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you can contact the supervisory authority by mail at:

 

Corporate Headquarters

11151 66th ST. Suite 101

Largo, FL. 33773

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Making Sure Your Order is Secure

XOTreasures makes every possible effort to protect your credit card information and personal data by following some of the strictest security standards in the industry to prevent hacking. All communication to the website is upgraded to be encrypted using current encryption protocols.

 

This works by creating a secure link between your computer and ours so only XOTreasures can decode your personal information.

 

Safe tip: Look for https or the lock icon in your browser’s address bar. The lock icon confirms that the site is secure. 

 

We follow the Payment Card Industry Data Security Standards (PCI-DSS) when handling customer’s credit card data and work hard to protect you and your information from unauthorized access, alteration, disclosure, or destruction. We have several layers of security measures in place, including, but not limited to:

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• Encryption for both data at rest and during transmission

• Robust access controls

• Multi-layered defenses

• Vulnerability management, intrusion detection, monitoring, and continuous testing

• A mature InfoSec policy

 

As an extra level of security, XOTreasures employs outside companies to regularly test our site and examine our security policies to make sure we’re doing all we can to protect your personal information. Unfortunately, no system can be guaranteed to be 100% secure. You provide all such information at your own risk, but please remember that these risks can be minimized by using responsible browsing habits such as the use of anti-virus software and similar protection measures.

 

Risk-free Shopping Guarantee

In the unlikely event of someone stealing your credit card number, XOTreasures wants to make sure you’re not the one paying the price. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does try to bill you for the unauthorized charges, then we’ll cover it ourselves – up to the $50.00 limit per person/transaction. To qualify for this safeguard, you must contact us and show that the unauthorized use of your credit card resulted through no fault of your own from making a purchase at XOTreasures.com on our secure server.

  

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